Jahnvi Silver

Our Shop:
Ghaziabad
1201-A MENKA 1, 13, AMARAPALI ROYAL VAIBHAV KHAND INDRAPURAM
Support Hotline:
9696707085

Shipping And Return Policy

Shipping And Return Policy

1. Shipping Information

1.1 Shipping Destinations: We currently ship to locations within India. For international shipping inquiries, please contact us at [email protected].

1.2 Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. Processing time may vary based on order volume and product availability.

1.3 Shipping Methods: We use reputable courier services for shipping, including but not limited to India Post, DTDC, and Blue Dart. Shipping methods and carriers may vary based on the delivery location.

1.4 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. The shipping cost will be displayed at checkout before you complete your purchase.

1.5 Delivery Time: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary.

2. Order Tracking

2.1 Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

2.2 Delivery Issues: If you encounter any issues with delivery or if your order does not arrive within the estimated delivery time, please contact us at [email protected] for assistance.

3. Shipping Restrictions

3.1 Restricted Areas: Some remote or restricted areas may not be eligible for delivery. If we are unable to ship to your location, we will contact you to arrange an alternative solution or provide a refund.

4. Damaged or Lost Shipments

4.1 Damaged Shipments: If you receive a damaged package, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

4.2 Lost Shipments: If your shipment is lost in transit, please contact us at [email protected]. We will investigate the issue with our shipping partners and work to resolve it. We are not responsible for lost shipments once they have been confirmed delivered by the carrier.

5. Returns and Exchanges

5.1 Return Shipping: If you wish to return an item, please refer to our Return Policy for instructions on how to return the product. The return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. Contact Us

6.1 For any shipping-related inquiries or issues, please contact us at [email protected]. Our customer service team will be happy to assist you.

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